Virtual Reference Best Practices / Tailoring Services To Your Library
M. Kathleen Kern
When it comes to virtual reference, one size doesn't fit all. What works in one library won't necessarily work in another. How do you figure out what to do? The recently published "Virtual Reference Service Guidelines" from the Reference and User Services Association (RUSA), which is reproduced in appendix A, provides the starting point. ...
When it comes to virtual reference, one size doesn't fit all. What works in one library won't necessarily work in another. How do you figure out what to do? The recently published "Virtual Reference Service Guidelines" from the Reference and User Services Association (RUSA), which is reproduced in appendix A, provides the starting point.
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